Privacy Policy

Juan Café – Guiuan ("Juan Café," "we," "us," or "our") respects your privacy. This Privacy Policy explains how information is handled when you interact with Juan Café through Facebook Messenger and our online ordering website at juancafe.online.

1. Information we may receive

Depending on how you contact us or place an order, we may receive or process:

• Messenger information, such as your Messenger/Facebook display name and a platform-specific identifier associated with your conversation with the Juan Café Page.
• Order contact information, such as your name, mobile number, and Messenger/Facebook name.
• Delivery information, such as selected barangay/delivery area, delivery fee, exact delivery address, landmark, and mobile number, when delivery is requested.
• Order information, including selected products, quantities, add-ons, preferences, branch, pickup or delivery choice, payment-method selection, order notes, order status, and timestamps.
• Technical information needed to operate the ordering service, such as a temporary Messenger session token used to connect a Messenger conversation with the online store.

2. How we use information

We use information only for legitimate Juan Café business and customer-service purposes, including to:

• respond to customer inquiries and Messenger conversations;
• provide access to Juan Café's menu and online ordering service;
• identify and match an online order with the customer's Messenger conversation;
• process, prepare, accept, reject, complete, cancel, or support an order;
• contact the customer when needed regarding an order;
• support pickup or delivery, calculate the applicable delivery fee, and provide the order to the correct branch;
• send the necessary delivery details to Juan Café's designated delivery partner only when branch staff assigns an accepted delivery order to that delivery partner;
• maintain order, sales, inventory, and operational records;
• detect errors, prevent misuse, and secure our systems; and
• comply with applicable legal, accounting, or business-record requirements.

3. Messenger automatic-name feature

When a customer opens the Juan Café online store through a Messenger-linked ordering session, our system may use the customer's Messenger/Facebook display name to help identify the order. A short-lived session token is used for this connection and is designed to stop being valid after approximately two hours.

If the customer accesses juancafe.online directly without a Messenger-linked session, the website may not be able to automatically identify the customer's Messenger/Facebook name.

4. How information is shared

We do not sell personal information to advertisers or data brokers. Information may be processed by service providers that help us operate the ordering system, including:

• Meta Platforms, when you communicate with Juan Café through Facebook Messenger;
• Cloudflare, which supports portions of the Juan Café backend and database infrastructure; and
• Netlify, which hosts the Juan Café online-store website; and
• Tenda Go, Juan Café's designated local delivery partner for applicable delivery orders. Only when branch staff assigns an accepted delivery order to Tenda Go, Juan Café may share the information reasonably necessary to arrange and complete delivery, such as the order number, customer name, mobile number, barangay/delivery area, exact delivery address, landmark, delivery fee, order total/payment-method selection, and delivery-related notes.

Tenda Go receives delivery information for the purpose of fulfilling the requested delivery and should not use it for unrelated marketing by Juan Café. We may also disclose information when required by law, to protect customers or Juan Café, or to address fraud, security, or technical issues.

5. Data retention

We keep information only for as long as reasonably necessary for order fulfillment, delivery coordination, customer support, operational records, accounting, security, dispute resolution, and applicable legal requirements. Temporary Messenger session tokens are short-lived; however, order records may be retained for normal business-record purposes.

6. Security

Juan Café uses reasonable administrative and technical measures to protect information. No internet-based service can guarantee absolute security, but we limit the information used by the ordering system to what is reasonably needed for its intended functions.

7. Your choices and data requests

You may contact Juan Café to ask about personal information associated with your order or Messenger interaction, or to request correction or deletion where applicable. We may need enough information to verify the request and locate the relevant record.

8. Facebook and other third-party services

Your use of Facebook, Messenger, GCash, or other third-party services is also governed by those providers' own terms and privacy policies. Juan Café does not control those third-party privacy practices.

9. Children's privacy

Juan Café's online ordering service is intended for ordinary café customers and is not designed to knowingly collect personal information from children for independent marketing or profiling. A parent or guardian may contact us regarding a child's information.

10. Changes to this policy

We may update this Privacy Policy when our ordering system, Messenger integration, or legal requirements change. The effective date at the top of this page will be updated when material changes are made.

11. Contact us

For privacy questions or requests, email abaloyanjeffrey12@gmail.com.